Hotels, resorts and hospitality groups
Your hotel's wellbeing,
from diagnosis to daily operation.
We design the ecosystem, run it every day and train the team that sustains it. All of it, or only where you need us.
Let's talkWe design, operate and train.
Three capabilities, not three departments: on a single project they usually go together.
We design
Strategy, concept, spaces, equipment, programming, guest journey and protocols.
Including the design of gyms and wellbeing areas, and the programme for the whole year.
We operate
Calendars, facilitators, bookings, materials, quality, incidents and reporting.
With Flow, our operational wellbeing methodology. Run by us, or by your team with our support.
We train
Hotel teams, facilitators and the professionals who keep the operation running.
Protocols, facilitation, quality and calendar, practised in real sessions.
Four solutions. One way in.
The Business Scan always comes first. After that, each hotel takes on what it needs: Strategic Consulting, Task Force and Flow, separately or combined.
01
Understand
Business Scan
Understand before deciding.
What we solve
Before proposing or quoting anything, we look at the space, the team, the current programme and what guests really need. That shows what works, what is missing and where the opportunity lies.
What it includes
- A read of the space: spa, gym and wellbeing areas
- Interviews with management and the operations team
- Analysis of the current calendar and its occupancy
- A prioritised map of opportunities
Outcome
A clear view of where you start, and a concrete recommendation on what to activate next.
02
Design
Strategic Consulting
From a space to a wellbeing ecosystem ready to run.
What we solve
We turn spaces, services and standalone activities into one coherent offer, aligned with the guest, the hotel's identity and its operational goals.
What it includes
- Wellbeing concept and identity
- Design or refurbishment of gyms, spa and wellbeing areas
- Equipment, guest journey and protocols
- Annual programming
- Business model and implementation plan
Outcome
A system defined end to end: what to offer, how to run it, who should sustain it and which model makes it viable.
03
Implement
Task Force
We turn the design into an operation ready to open.
What we solve
We close the gap between the approved project and the real operation. We work inside the hotel to test protocols, prepare materials, train the team and launch the calendar.
What it includes
- An implementation team on site
- Operating protocols and scripts
- Facilitator selection and preparation
- Training for the hotel team
- Launch and validation of the real calendar
Outcome
A prepared team, validated protocols and an operation ready to run consistently from day one.
04
Operate and sustain
Flow
Operational wellbeing methodology
The methodology that keeps wellbeing running.
What we solve
Flow turns strategy into a recurring, flexible and coherent operation. It sets what is activated, when, with which professionals, materials and standards, and lets the programme adapt without starting from scratch every season.
What it includes
- Recurring programming and seasonal calendars
- Wellbeing and movement activities
- WOW activities
- Experiences, events and special programmes
- Credits as a flexible unit of operating capacity
- Facilitators, materials, logistics and cover
- Standards, quality control and follow-up
- Run by Soul Elements, or by the client's team with our support
Outcome
A living programme, ready to run every week and to evolve with the hotel without losing consistency.
Flow in practice
Three steps, every season.
We plan
We define the mix of activities, experiences and special moments.
We activate
Credits let capacity adapt to each calendar and each season.
We operate
Run by Soul Elements, or by the hotel's team with our methodology and support.
Technogym partner for wellness services in Spain.
Designed, operated or trained by us.
Cayo Levantado had all of it. Cap Rocat, only the design of the gym. Kimpton, the weekly operation all year round.
It all starts by understanding what your hotel already has.
Tell us what you need and we will help you find the best starting point.